Hello,
I have purchased the Newspaper theme (version 12.7.1) and currently use it on my website: https://hunedoara1tv.ro.
The theme was successfully activated and shows as REGISTERED in the WordPress admin panel. However, after some time, it deactivates itself without any manual changes on my part.
I’ve checked the system status, and all server requirements are met:
PHP version: 8.4.6
WP Memory Limit: 512MB
PHP Max Input Vars: 15000
Execution Time: 600
Could this be caused by a server communication issue with your license server or a license conflict? I have not used this license on any other live site.
Please help me identify and resolve the issue. Let me know if you need any logs or additional information.
Thank you in advance!
Best regards.
I would not go over PHP 8.3 personally.
Hi neagoe91, as simchris mentioned, you should use previous php versions for the moment, php 8.2 and 8.3 will do just fine. Also, please check if you are using and cache or object cache, sometimes this can interfere if the cache is also apply on backend.
Can you provide a list with the plugins you are using? and if you use Apache, lightspeed or nginx server?
Thank you!
I don’t use cache at all i deactivate…
List Module:
AMP
MailPoet
MC4WP: Mailchimp for WordPress
tagDiv Cloud Library
tagDiv Composer
tagDiv Mobile Theme
tagDiv Newsletter
tagDiv Opt-In Builder
tagDiv Social Counter
tagDiv Standard Pack
Selectează WPS Hide Login
WPS Hide Login
Yoast SEO
This is a list of my plugin.
i use Cpanel Litespeed Webserver
Hi,
The plugins you are using are ok, as far as I know non of them interfere with the theme.
Also, lightspeed server is ok, just make sure that the cache from it is not apply
If you want we can take a closer look, for this it will be need to make a full backup for the website and contact us via email at contact@tagdiv.com and provide temporary wp-admin and cPanel access and we’ll take a look as soon as we can.
Thank you!
i send email i need helo quick please.
