Hello,
After I updated the theme to version 10.3.2 in my website two strange things have appeared:
– on the home page in the news box all the articles appear, not just those in the news category as it is set in the page configuration (Here the screenshot: https://whigdevelop.it/screenshot.png )
– in all the articles any inserted media became clickable with the link to the image. We would like the author to choose whether or not to insert the link, but also when you publish an article without any link on the images they become clickable after publication.
Could you please help us to solve? Thanks you in advance!
Hello!
1. Changing and updating the category in the filter has solved the problem. thank you.
2. For images, the popup in the modal window is fine for us, But this does not work and when you click on the image the page with the image url opens. I checked the configuration of the theme and “GENERAL MODAL IMAGE” is active and also “FEATURED IMAGE LIGHTBOX” is set on LightBox.
For now we have had to deactivate General Modal Image to avoid to exit from the site page by clicking on the image.
sorry, I solved the problem. It was caused by an incompatibility with a plugin external to yours. Thanks anyway for the help!
Hello,
It seemed that the problem on the news filter had been solved, but again there are articles that are not of the news category that are shown as if they were. We tried to update the setting from the page modification, but it has not been resolved. What can it be due to?
In particular, the problem is related to the news box on the homepage https://www.fumettologica.it in which the article https://www.fumettologica.it/2020/04/bruno-brindisi-alex-toth-fumetti/ it is shown even if it is not present in the news category!
Thanks again for your help
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that due to the high amount of support requests anwers can be delayed up to 72hrs !
Thank you !