Hi. I have two different problems, but somehow related, with my website.
I have detected both problems only using iPhone; they do not appear on Android.
Before commenting on the issues, I’m going to leave some data on my website: I use the “Newspaper” theme with WordPress 4.8.1. Problems only appear on iPhone (mobile); they do not appear using the “tgdiv mobile plugin” version, but I prefer to use responsive design before using the tgdiv mobile plugin.
I have also disabled all plugins, but the problems continue.
First problem: Using an iPhone, if the visitor climbs up, the main menu bar (which is fixed) turns black. I attached these screenshots to show the problem:
Second problem: Using an iPhone, if the visitor accesses a category (which are configured with the “Style 6”, the background image of the category “excels” above the menu bar if the visitor climbs up. I attached these screenshots to show the problem:
My question: is there any CSS or similar code, or some plugin or something to fix these two problems?
Thank you.
(Please excuse my English; English is not my mother tongue).
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.
Thank you!
Hi.
I have several developments on this subject.
First, I have to say that problem 2 is already “fixed”. Why do I say “solved” with quotes? Well, because I noticed that the categories also appear in posts in that category. I read that, by default, the background images of the categories appeared in the posts of those categories and this effect could not be disabled (I really wanted the background images to only appear the pages of the categories, not the posts). As a result, I deleted the background images from the categories.
In short: problem number two no longer exists.
With respect to problem number 1 (remember: this problem happened only in iPhones, and was that the main navigation bar, in iPhones, “goes up” and appears to black bar that aesthetically looks very bad).
Well, number one problem still exists. I have not been able to solve the problem. Right now I have all the disabled plugins (except the “tagDiv composer” and “tagDiv Social Counter” plugins) and the problem persists. Even deactivating the “tagDiv composer” and “tagDiv social Counter” plugins, the problem continues.
More info: I have removed all the cache (I even disabled the “WP Super Cache” plugin) and I do not have a “child theme” (or, at least, I have not configured any “child theme”).
I attach these screenshots where you can see the problem (these screenshots are new, they are not the same ones I put in the first post). As you can see, when I navigate with iPhone, the main navigation bar is “up” and that black bar appears.
Therefore, I have created an account with administrator permissions in “wp-admin” I have sent the corresponding credentials to the email contact@tagdiv.com with the necessary information.
(Of course, until you review everything necessary to determine the problem and its possible solution, I will not activate any plugin).
Thank you so much for your attention!
(Please excuse my English, not my mother tongue).
