Hi, just installed version 11 and I can’t seem to get TagDiv Composer installed/activated properly. Downloading lasts really long and when it finally dloads and activates, it is not working properly and my site looks terrible 🙂
Thanx for any help!
Currently I´m trying manually (via FTP) install the plugin.
Didn’t work…
Oh, and also the site URL is http://www.metalliluola.fi
Tried to downgrade to previous version. Installation (theme AND plugins) went well, but the site is still broken 🙁
Hello,
Every time when you want to update the theme, my suggestion is to do it on a staging website or a subdomain in case there are problems then not to affect your live website.
Also, if you use blocks from tagDiv Standard Pack, please update and activate it and then you should no longer have shortcodes on the page.
Now, I checked your website and looks fine => https://www.screencast.com/t/GacCBXlaV0fP -> https://www.screencast.com/t/6vzul6wfZpf1
Thank you!
Thanx Anamaria! The site looks fine now ´cause I rebuild it 🙂
But the problem apparently was the Standard Pack! I installed and activated it and now it is working way better! I gotta remember this next time 😉
Thanx!
Hello,
I’m glad that you managed to solve the problem.
If you have questions regarding our theme, just let us know!
Have a nice day!
Hi Anamaria,
I have the same problem and could not install the Tagdiv composer, it says that the folder exists and plugin installation failed. Our website is seitimes.com, I do not know how to do workaround now.
Hello!
We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.
Thank you !
Hi Vlad, email sent with points instructed, thank you.
Yes I’m having the same problem. My site has been down for two days. Restoring from server backups doesn’t fix the problem. Importing backups of theme settings gives error messages. I have too much customization to recreate the site. I’ve lost all sidebars, footer, etc… All Theme options are reset to default. Header is gone…. guys this is a major issue. I see many people on here having similar issues. Can you please let us know what is being done to resolve these issues? Thanks
Same, the homepage is down for 2 days already. But the article pages not that down, but quite messy 🙁
Hi @cc.mark!
Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
Hi, sent email already, waiting for the response since yesterday 🙂
Hi, finally it can install the td-composer plugin successfully. I am really disappointed with the tagDiv team’s SLA to respond and support customers tho, hope you can serve better. It has been 3 days, only 1 response is useful.
Hello!
If you sent an email, then we will take a look and reply to you as soon as possible.
Please be patient because the support is a bit crowded at the moment.
We are sorry for the inconvenience!
Thank you for understanding!
