Hello, I have discovered that there is a problem that I have with the authors. On the authors’ website they only show the same photo for everyone and it does not correspond to the author. (photo_1) Without sent in the articles (photo_3) if the photo is correct. I use an es cloud block (author template 2). (photo_2)
Hi,
I checked your website and it has a lot of errors. The author image is not displayed -> https://i.imgur.com/2BGW9vv.png -> https://i.imgur.com/2YcmtO5.png
Thank you!
Hello, that’s the problem, since I use the cloud modules, everything is slow, or it doesn’t come out correctly, in this case, as you can see, not even the photo, if it comes out and I send you a screenshot, no, it takes a long time to load the menus, these also module of the cloud. Now the authors, I don’t understand, in the end I’ll have to change the subject, how do I resolve that the photos don’t load in the author, but in the entries. How do I make the header load faster?
Hi,
I think that you need to do a fresh install with the theme and WordPress. I think that you made a lot of changes in the code, or that you use some plugins.
I checked and you use LiteSpeed, this plugin interferes with the theme if you minify the css and js.
Thank you!
Hi, ok, I’ll check in the mirror to see if I see what’s there or what’s interfering. but as for modifying the code, I have not modified anything, I have only used visual modifications in the theme option in the theme panel. but just like always the theme was bad and slow.
The solution of doing a scratch installation is not viable.
Hi,
As far as I remember, you had a staging and there weren’t so many design-related problems, for example, here in the post too, something is not set correctly -> https://i.imgur.com/VyesJXE.png
Please delete the LiteSpeed plugin, and the files create by this plugin and check after.
Thank you!
Hello, I do not understand why it appears to you, in my verified devices it appears correct. https://imgur.com/myrzEFZ
Hi,
Please check when you are not logged in or on another browser
Thank you!
Hello, I think it is the browser you use, if it is Safari, the theme is not very compatible with it, with other browsers it has no problems.
https://i.imgur.com/lmFPZx1.png
https://i.imgur.com/IKfCDXZ.png
https://i.imgur.com/h5jDrDQ.png
In this screenshot, a low-performance pc, you will see that the menu bar takes a long time to load. https://i.imgur.com/PM9tcEe.png
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Thank you!
Mail and credentials sent.
Hello, I have received this from the hosting, I suppose that you are doing something and it is affecting the performance of the hosting, be careful.
https://i.imgur.com/ySJLzxt.png
Hi,
This issue is related to the server the last login to the site was yesterday from our side -> https://kinsta.com/blog/http-error-503/
Thank you!
Hello, have you found the reason for the problem with the author’s photo?
Hi,
Unfortunately, my colleague has not yet discovered what is causing your problem.
Thank you for your understading!
Hello. have they dropped the case? I see that the error is still there. Do I close the access or will they keep checking?
Hi,
I checked and the last reply was from my colleague, 8 days ago, please write to him there, because it seems that the last time he tried to investigate he received a 403 error.
Thank you!
