Problems with plugins

Posted in: Newsmag
Post count: 1
minduck
#120214
Jun 24, 2016 at 2:22 am

I have a sub domain in a Multi Network used your theme, and here are problems:

  • 1. When I activate visual composer included in the theme’s setup package on that sub domain, it turned me to a ftp login page. After logging in, I was redirected to a “do not have permission” page.
  • 2. Activating the td-api-plugin included in the theme’s setup package on my sub site make it unable to handle request.
  • 3. Though I have inputted the purchase code, Visual Composer menu in dashboard still have the “Product License” tab
Post count: 6535
Andrei L.
#120231
Jun 24, 2016 at 9:14 am

Hi

1. Please make sure that you have thew proper permissions set on that wp-install: https://codex.wordpress.org/Changing_File_Permissions Also try to deactivate all plugins, clear all caches then try to install the plugin again.

2. Please make sure that the parameters from system status have the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ Also provide more specific details about how can I duplicate this issue in my side so I can inspect it closer and get back to you with a more accurate answer.

3. You don’t have to activate Visual Composer plugin as it is bundled with the theme. Theme’s license allows you to use Visual Composer but you don’t need a license key for it.

Thanks!

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