Dear Tagdiv Support Team,
I am currently experiencing a few issues with the Flex Loop elements in the tagDiv Composer. Below are the details of the problems I am encountering:
Issue 1: Filters Redirect to Archive Page
When selecting a filter on a page using Flex Loop elements in tagDiv Composer, it redirects to an archive page instead of updating the content dynamically on the same page. This issue occurs when the ‘multiple’ setting is disabled. We need the filters to work without redirecting, updating the results dynamically on the same page.
Issue 2: Show Terms Count Displays Zero After Filter Selection
With the “Show terms count” option enabled, the correct number of terms is initially displayed. However, after selecting a filter, the term counts for other filters are incorrectly updated to zero, even though there are still relevant posts available. This misleads users into thinking there are no posts under the remaining filters.
Issue 3: Hide Empty Terms Causes Filters to Disappear
When the “Hide empty terms” option is enabled, selecting a filter causes the other filters to disappear because they are incorrectly updated to show zero posts. This results in an incomplete filter set, as all non-relevant terms are hidden, causing confusion for users.
I have noticed these issues also occur in your Cloud Template (jobhunt_pro Jobs) that I have imported. I have already consulted the documentation, but the problems persist.
I would greatly appreciate any guidance or solutions you can provide to resolve these issues. Thank you for your time and support.
Best regards,
Rozemarijn
I would like to provide an additional update regarding the issues I am facing with the Flex Loop elements and filtering in tagDiv Composer.
Custom Post Types vs. Standard Post Types
I have discovered that the filters behave better when using the standard post type instead of a custom post type. Specifically, when using the standard post type:
• With the “Hide empty terms” option enabled, empty terms remain hidden after selecting the first filter, which is the expected behavior.
• However, when attempting to adjust the selection in the second filter, all terms become visible again, each displaying a count of 1, even though they should be 0.
The issue where filters redirect to an archive page when the ‘multiple’ setting is disabled still persists as described earlier.
I hope this additional information helps in diagnosing the problem. Your assistance in resolving these issues would be greatly appreciated.
Hello Rozemarijn!
1. Did you check the multi option? For example: https://app.screencast.com/WBIgK0862EpQA
2. I’ve checked on the latest update of the theme and I can’t see this problem on our theme. Please make sure it is not a plugin conflict.
3. Yes. The terms will disappear if they have 0 posts. Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Thank you!
I have the same problem: “Issue 1: Filters Redirect to Archive Page
When selecting a filter on a page using Flex Loop elements in tagDiv Composer, it redirects to an archive page instead of updating the content dynamically on the same page. This issue occurs when the ‘multiple’ setting is disabled. We need the filters to work without redirecting, updating the results dynamically on the same page.” Is there a fix for this issue?
Hi Larane,
This is how it is working. When the multiple is selected is allowing to use multiple filters, but when is only one you are redirected to the category/taxonomy that have been selected (and there you can have other filters that are set on the taxonomy/archive cloud template).
Thank you!
