Hi, given the enormous difficulty in installing the theme I had chosen (URBAN OBSERVER) as I cannot install the necessary plugins. I ask, kindly, for a refund of the amount paid.
Best regards,
Sito web: https://www.vistasulpalco.it/
PS. I had also given one of you the temporary login
Luana Savastano
Hi Luana,
The mentioned website is not using the Newspaper theme, we can help only if the Newspaper theme is installed.
Thank you!
Thanks, Calin. But I have a doubt. If I install the new URBAN OBSERVER theme, will the contents of my blog remain the same or will they be lost? In practice, I should only change the external appearance but maintain the structure of the site with all the loaded articles, pages and blog menus.
If there are no problems with the articles already present, I immediately set the Newpaper theme.
Thanks!
Hi,
Everything that has been made/added by you will not be lost, but pages, templates, categories … everything that is added by the theme you have now will be removed when you try to use a different theme, this situation is will all themes not only with Newspaper theme because is something normal in WordPress.
What I will recommend is to use a staging, for this you can try wp-staging cache plugin – https://wordpress.org/plugins/wp-staging/ and you can try the theme there to see what is removed and what remains after you change the theme.
Thank you!
Hello Calin, thank you for your availability. Unfortunately, I do not feel safe in installing so many plugins. At the moment I have also disabled the service for the “white list limits” which are no longer active and I do not know how dangerous it is for the blog not to have this option active.
Wordpress sent me an email with this text: “WordPress, has an integrated functionality that detects when a plugin or theme causes an irreversible error on your site”.
In the past I remember that I was able to modify the theme by myself and set it as I wanted without too much effort.
For these reasons (security, as I could see), I will ask for a refund. The problem is not the theme, which is still very nice, but the limits imposed by WordPress. Thanks anyway.
Luana
Hi Luana,
In this situation you can make the refund request using this link https://themeforest.net/refund_requests/new
Thank you!
