Dear sir/madam, I have just now purchase newspaper theme by tagdiv. My website is broken. I need to cancel the subscription and refund my paid price. Kindly cancel the subscription and refund my paid price. Thanks
Hi,
If you want, we can help you. We’ll need some more details about the problem you are facing.
If you’d like to request a refund, you can easily do so through the following link, and our team will handle the process: https://themeforest.net/refund_requests/new
Thank you!
Hi sir. When i click the link you have provided. I do not get any option to raise the request except for this message:
“You don’t have any refundable purchases”
Kindly issue the refund if not yet issued.
Hi,
That means that you already asked for a refund and there is no other refund available in your Themeforest account – https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work
Thank you!
Is the refund issued or not?
Yes, we gave you a refund, and you will receive the money from themeforest https://prnt.sc/jQXHQFbMvgHp.
There is nothing more that we can do! For any problems related to the payment, you can contact envato – https://help.market.envato.com/hc/en-us/requests/new
