Hello,
in the settings of Social/APIs I see that Instagram Personal Account Token has expired.
When I click “Remove” (to reconnect with a new Token) it will not remove it, nothing happens…
What to do?
Thanks for Feedback!
Bernd
Hello,
What can be done is to connect using a different browser where you are not connected with your social, then you should be able to remove it and add it again from the browser where you are logged in.
Thank you!
Hello,
I do not know what you are talking about.
When I am not logged in at instagram, I should be able to remove it in Social/APIs?
That does not work…
What do you mean to connect with a different browser? In Social/APIs? it says:
“You already have a connected account. To connect to another, please remove the current one.”
How to do that?
In Instagram I already removed the connection.
Hi,
You need to remove the current account from the theme panel, for this you need to use a different browser like opera, Firefox .. on of them were you are not logged with Facebook and Instagram, after that you’ll be able to remove the account from the theme panel.
Also, if you can not made to remove it you can contact us via email at contact@tagdiv.com and provide a temporary wp-admin access and we’ll check it.
Thank you!
Hi,
as I said before: even if I am not logged in at Facebook and Instagram the Remove-Button does not work.
I have sent you an Email with Login credentials and FTP-access.
Hi, we’ll reply via email as soon as possible.
Thank you!
Hi,
thank you, but when I looked at the site after updating Newspaper to 12.6.3, it was working!
Although there is still the message Social/APIs: Personal Account Token has expired.
Very strange…
I’m having the same problem. I can’t remove the token
Hello,
We just did some test on one of our test site and in our test seems to be working correctly, so what I think is that there is a case a little bet different from ours. What I can suggest is to do a test using only tagDiv plugins and making sur that no cache is apply.
In case that the problem persist, please contact us via email at contact@tagdiv.com and we’ll do our best to help.
Thank you!
Hello,
Due to certain data security requirements, access to personal accounts is restricted. We recommend switching to a business account -> https://help.instagram.com/502981923235522 and logging in to the Theme Panel -> Social/APIS -> https://i.imgur.com/Yx9KEOG.png. You need to be connected to a Facebook page. We will attempt to resolve this, but we cannot guarantee anything as it is beyond our control.
Thank you!
