We are currently facing an issue with the Newspaper theme license assignment after migrating our website and staging environment.
Purchase code:5f860980-ce12-4230-b0bf-c80a5187ffd3
Current issue:
The theme displays the message: “Your license of Newspaper Theme is not assigned on this website.”
In the license manager, the old domains are still marked as ACTIVE:
federalarchitect.citrusdev.com
federalarchitect.wpcomstaging.com
The new domains are showing as INACTIVE:
federalarchitect.com
staging-1842-federalarchitect.wpcomstaging.com
We are unable to click the “Unassign” option for the old domains, so we cannot reassign the license to the new domains.
Could you please help us with the following:
Remove/reset the old domain activation for:
federalarchitect.wpcomstaging.com
Assign or allow assignment for the new production domain:
federalarchitect.com
Please let us know if you need any additional information from our side. We would be happy to provide them. Thank you very much for your support and assistance.
Friendly reminder. Kindly look into it
