Hi, we have 2 issues with automatic email for recovery password.
1. These emails coming in english, we need to translate in italian
2. The Link for the password reset is broken, the key is not valid
How can we fix these?
Hi,
If I understand correctly, you’re referring to the password reset email being in English when you try to reset it on your website. To fix this, you’ll need to make sure WordPress is set to Italian in your site settings.
To ensure the password reset link works correctly, I suggest running a quick test using a default WordPress theme (like Twenty Twenty-Four) with all plugins temporarily disabled. This will help determine whether the issue is coming from your theme or a plugin.
If the problem still occurs, it might be related to your hosting configuration.
Let me know how it goes!
Hi,
regarding the language, we are actually referring to the content of the email that arrives to the user with the reset link. From what we can see, in the following files of your plugins, where the content of the reset email appears, no language domain is set, which is why we assume that the Italian translation does not appear:
– plugins/td-subscription/includes/tds_update.php
– plugins/td-subscription/includes/tds_ajax.php
– plugins/td-composer/legacy/common/wp_booster/td_login.php
As for the actual password reset, we confirm that disabling SiteGround’s Speed Optimizer plugin solves the problem. We will therefore configure the plugin correctly or ask them directly for support. We would like to ask you why clicking on the reset link does not take you to the site’s login page, but to the administration page. Is there a specific configuration to be made on the theme?
The login page is as follows: https://www.attoricasting.it/accedi/
Thank you
Hello,
For the reset password email, what you should do is to change the email template, this can be done from Opt-in Builder > Settings > Emails, and from there, edit the email notification for Password reset https://i.imgur.com/oPiKNa3.png. Replace the English text with Italian text – https://i.imgur.com/9t5tvtL.png
Thank you!
Hello Calin,
the plugin you mentioned is active, but we cannot find any menu item to access it, nor have we found any other way to access that page.
Please see attached images: https://imgur.com/a/cBLKynG
Thank you
Hello,
Check in the left sidebar in the tdashboard, look over the Opt-in Builder > Settings > Emails, and from there, edit the email notification for Password reset https://i.imgur.com/oPiKNa3.png. Replace the English text with Italian text – https://i.imgur.com/9t5tvtL.png
Thank you!
Hi,
This situation was caused by the code in the child theme you have. Setting the main theme, the Opt-in builder was displayed – https://i.imgur.com/uDBM3LD.png therefore to make those settings, you need to set the main theme or to edit the code from your child theme.
Thank you!
Hello,
we have finally managed to translate the content of the email. Unfortunately, the password change does not work. When clicking on the reset link in the email, a message appears saying that the key is invalid. This also happens when clicking on the link for the first time.
The login page is: https://www.attoricasting.it/accedi/
Here is a screenshot of the error: https://imgur.com/a/1ydBBhv
This is the URL that is generated when clicking on the link: https://www.attoricasting.it/accedi/?password_reset_fail&invalid_key
Are there any other configurations that we need to correct?
Thank you
Hi,
This situation can appear in multiples situations, for example using object cache – https://forum.tagdiv.com/topic/the-password-reset-key-is-invalid-2/ – https://i.imgur.com/iNzZgFY.png
