Right column missing

Posted in: Newspaper
Post count: 1
moto4
#399916
May 5, 2021 at 1:51 am

I’ve been using Newspaper template for few months without problem and now I have noticed that right column is completely missing when viewing single article.
Site was started with prebuilt site “STYLE PRO”. It might happened during update or while trying to insert Ads, but I have no idea how it exactly happened. I can still see right column in tagDiv Composer for “Single Template” template – it all looks ok there, but it’s not showing on site.

  • This topic was modified 5 years by moto4.
Post count: 21065
Bettina
#399965
May 5, 2021 at 10:22 am

Hello!

I just tested this demo and it seems to work just well.
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

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