Dear Sir,
Recently we encountered a strange problem that the same feature images are showing up in our several video section.
https://www.geospatialworld.net/videos/
Earlier it was ok. And we are totally blank how it might be happen.
Please help us to resolve the issue
Thanks
Regards
Anshu Garg
Hello,
Do you are referring to these images? -> https://www.screencast.com/t/1uy6R33we4I check the featured images and replace them with another one if you do not want to have the same images for posts. If is not what you mean, please provide some useful screenshots so I can identify the problem.
Thanks for the message!
Yes catalin, as you can see ( https://www.screencast.com/t/1uy6R33we4I) several video post have same featured image. This problem is only in posts saved as video format. I think there is some problem with theme or some plugin caused this problem. It is not picking up featured image from youtube videos.
To check I removed featured image, removed video link, select standard format and updated a particular post. Then again select video format and inserted the youtube video link. It is picking up the featured image but this is not the image we need as featured image. The image we need is showing up in media files but the theme is not picking it.
Thanks
thanks in advance.
Regards
Anshu Garg
dear catalin,
can you help me in the issue sent you to yesterday. we need to resolve it ASAP.
thanks
Regards
Anshu Garg
Hello geospatialmedia,
Ensure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your login information so we can take a closer look at it.
Thanks for your understanding!
