Save button tagDiv Composer is not shown

Posted in: Newspaper
Post count: 8
bert.deelman
#177267
Jun 7, 2017 at 11:27 am

Hi,

The save button at the tagDiv Composer is not shown. It is behind a black layer. snap

Regards,

Bert

Post count: 23312
Catalin
#177301
Jun 7, 2017 at 1:59 pm

Hello bert.deelman,

First of all, ensure that you have right installed the theme via FTP way and then check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ For more information about TD Composer and the transitions between our builder and Visual Composer, please check the following topic here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Post count: 8
bert.deelman
#177312
Jun 7, 2017 at 2:35 pm

Hi,

I did not update with FTP. Just using the import from WP it selfs. What is the difference? The theme is working like a charm. The TD composer also, but I cannot save because of the layer, see my snap. I am not using VC. So why the link to switch over form TB to VC? I need no transition document.

System status is check, all green. Beside of max_input_vars. I asked my provider if it can be increment.

Regards,

Bert

Post count: 8
bert.deelman
#177351
Jun 7, 2017 at 6:17 pm

Hi,

All lights are green. max_input_vars is set to 8000.

What can be the issue with the extra layer? It is the medium-editor toolbar.

Regards,

Bert

Post count: 8
bert.deelman
#177354
Jun 7, 2017 at 6:32 pm

I also get an error message: invalid page template after hitting the save button. ONt easy to find because it is behind the layer. The mouse over helps me: Save the page content.

Any advice?

Bert

Post count: 23312
Catalin
#177448
Jun 8, 2017 at 11:39 am

Hello bert.deelman,

Please keep in mind that you cannot use the TD Composer to edit a page which was created with Visual Composer and vice versa, sorry! The homepage/page should have to be created only with TD Composer and further you will have to edit it only with this page builder. Before creating/edition your pages, ensure that you have enabled only one-page builder. Both plugins, if active, do not work well.
If the problem is still there and if you are not using any other untested plugins which might interact with the theme core files and cause a lot of problems, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Post count: 8
bert.deelman
#177487
Jun 8, 2017 at 1:50 pm

Hi,

Thanks for your reply. I am using only TD composer. Because it is recommended by tagDiv. 😉

I am not sure where the layer normally should appear? I cannot find in the tutorials.

So, I will check it without any plugin and let you know.

Regards,

Bert

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