Hi,
I can’t apply my theme panel changes.
I had the same problem in the past that was solved by increasing the max_input_vars value in php.ini.
Recently I have to do some changes in the server (change to a dedicated IP adress). I don’t know if somehow it’s related to that.
However I check the php.ini in the new server and the max_input_vars in the php.ini file have the value of “5000”.
(Sorry my bad english)
I have this issue with some browsers, and kind of inconsistent.
With IE11 it seems to come and go; with Chrome seems to work all the time (this is on Windows7).
There doesn’t seem to be a fix for the issue with ajax/visual composer in the admin panel, and or the admin panel/ajax working 100% of the time across all browsers.
With IE11, I can sometimes do the trick in the theme panel of ignoring the floating ‘save’ button, and instead scroll ALL THE WAY TO BOTTOM and then click the bottom “save” button, and then I more often get the checkbox success as saved.
This is not just theme related, btw. With the last couple of WP updates (4.2x), I’ve also been having issues SAVING WIDGETS with IE11, which has only happened before with a couple of versions of WordPress.
Upshot — Firefox has hiccups with java/ajax stuff; Chrome seems most stable for us these days, Safari on Mac “mostly” good, and IE11/Win7 is about 75% reliable with WP these days.
Probably doesn’t help.
Try fully clearing your browser cache/temp files — that does seem to help here.
Same problem here.
Firefox & Chrome not saving theme panel options, although after clicking “Save” a check mark appears but nothing is updated on the site. If I reload the theme panel – new settings were not applied.
Clearing browser cache does not help. Any suggestions?
If it clicks save, might be a caching setup on the server. Meaning settings saved, but changes not being seen.
Also how do I change theme settings without using the theme panel ?
You can’t.
Well, I still can’t update theme setting even if I delete cache and temp files.
There’s any other way I could do that. I need to remove the featured slider of a specific category.
Hi,
Sorry for the delay!
The issue with saving settings usually appears because the server security module blocks the access to admin-ajax.php file. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Hope this helps! Please let me know how it goes!
Thanks
Hi,
I check the log and there’s no errors. Is that possible?
Hi,
Please send an email at contact@tagdiv.com and provide wp-access and ftp credentials so we can take a look. Paste also a link to this topic so we can know who you are.
Thanks!
I just send the email with all the information you need.
Thanks
Replied via email!
Thanks
The host whitelisted the admin-ajax.php file. The problem is solved.
Thanks for your help.
Sorry to ask a possibly dumb question, but where would admin-ajax.php need to be whitelisted on the server? I’ve disabled all of the site plugins, so I don’t believe any of them could be blocking the file, but I’m having the same issue–we can’t save changes to some settings in the Newspaper admin panel.
Hello,
If you use wordfence, please set the firewall in learning mode. That is the most usual case with this issue. Other reports we have involved incompatible plugin so please disable all plugins except visual composer. clear cache and reset cdn files if you use a cdn server.
Thank you!
Hello, Bogdan,
We’re not using Wordfence, so it’s not that. I’ve actually cloned the site to a development setup and I have the same issues there, and that’s with all of the plugins disabled, and the CDN disabled as well.
Considering all of that, what else could it be? In particular we’re trying to display dates on posts and turn off the modal image setting.
The only other thing to note is that we’re using the child theme, but I rechecked that setup and it seems fine.
Any ideas would be most helpful.
Hi,
If you use a child theme please switch to the main theme and see if the problem goes away. That should be a first check as custom code is in most cases the cause of the issues. A child theme is not update proof and people tend to miss this aspect. If you updated your theme and have files in your child theme that were modified in the main theme updated files, then it can cause issues with the theme. Let us know if it was the child theme and if not, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank you!
Hello, Bodan,
I had already checked the child theme and there is no weird code, but to be sure, I did try the main theme and it did not help. I’ll email to see what’s going on.
Thanks,
Andrew
