Hey guys, is there a private way to send my URL so you can investigate why my /search goes to a blank white page. It has been like this for several months but I never took action but I would like to see if we can fix it.
This is also for /tag and pages that are not found.
I am running 4.0.2 – reason being all of the updates overwrite my custom changes.
*(1) Is there an easier way to do this without having to overwrite all files, even ones that weren’t changed? I do see that there is a listing of all the files added/deleted/updated- (2) is it mandatory to search and delete the ones that are listed as deleted?
Hi,
First of all try to deactivate all plugins, empty cache then re-save your permalinks structure then check again to see if you still get a blank page instead a 404 one.
Secondly, regarding update you can make a copy of your actual theme installation then update to the latest version and make the customization’s you need/want to the latest version as this would be the most ordinary way.
You also have the option to update using a patch and copy an overwrite just the files that have actually changed until 4.5 version. If you prefer this you can send an email at contact@tagdiv.com specify this in your email massage and we will send you a patch from 4.0.2 version to 4.5.
Thanks
As much as I wish this was the issue, it is not the plugins.
I will contact you for
” If you prefer this you can send an email at contact@tagdiv.com specify this in your email massage and we will send you a patch from 4.0.2 version to 4.5.”
Thanks!
Hi,
Have you also tried to re-save your permalink structure?
Pleas contact us on email for the patch and also provide a link to this topic!
Thanks
@Lucian, I emailed you about this but I do not know which you see first. I used the patch and it gave me errors so I reinstalled the full theme. It looks like it updated but im unable to access /wp-admin. When trying to go there, I receive:
Warning: require_once(wp_booster/td_review.php): failed to open stream: No such file or directory in /home/klsbo/public_html/wp-admin/includes/td_wordpres_booster.php on line 71
Fatal error: require_once(): Failed opening required 'wp_booster/td_review.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/klsbo/public_html/wp-admin/includes/td_wordpres_booster.php on line 71
Hopefully we can resolve this as soon as possible. (I also forgot to save the custom CSS in the Theme Panel, I imagine that is gone now after uploading the updated theme?)
Thanks.
Hi,
Looks like you have some missing required files so please make sure you have updated the theme right like this: https://forum.tagdiv.com/how-to-update-the-theme/
If you haven’t removed the theme’s files before updating and you just copied the latest theme version files over the old ones (overwritten) then your custom css should still be there.
Hope this helps, please let me know.
Thanks
I have done all of this. I sent you my FTP and wp-admin login like asked in the support email and only received an email to say rename a folder and rename it back, which did not work. My wp-admin has fatal error for the 4 days and this is very critical. Please review my email.
Hi,
Sorry about this. You have been instructed to rename your plugins folder so that any plugin which you use and might cause the issue that prevents you to access the admin area of your site gets disabled and you can access your wp-admin panel.
We have also replied to this via email.
Thanks
The search is fixed since the update. I am working on the wp-admin fix in another thread/email. You can close this one. Thanks!
