Search returns no results for some authors / keywords

Posted in: Newspaper
Post count: 14
denba
#372377
Nov 5, 2020 at 6:13 pm

Hello,

We have the problem that in the search some authors are found and some are not.

For example, this author does not return any search results:
https://sportaerztezeitung.com/author/mueller-rensmann-cornelius/
If I Search “Cornelius”, “Rensmann” , “Cornelius Rensmann”, no results for some other authors the search returns some results.

Or here: I search “Buchhorn” and get the 2 Posts of the author, if search for Tomas Buchhorn the search does not return any search results
https://sportaerztezeitung.com/author/buchhorn-tomas/

Is there something not working correct in the search?

Thanks, Dennis

Post count: 18283
Vlad S
#372459
Nov 6, 2020 at 10:52 am

Hello !

Please check your search settings and make sure that this offset is set to 0: https://www.screencast.com/t/maydunBihWSc

Let us know the result !

Thank you !

Post count: 14
denba
#372474
Nov 6, 2020 at 12:55 pm

Hi Vlad,

post offset is already set to 0.

Thanks,
Dennis

Post count: 18283
Vlad S
#372636
Nov 9, 2020 at 8:07 am

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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