Hello,
I use a separator line at the top of every article between the author’s profile picture and the main body of text. The separator line has disappeared in all of my articles, even though it is still visible within the post editor. Do you have an explanation for this and/or recommendations? Thank you.
Hello!
Check the color of the separator, save, clear the cache and see the results.
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Oddly it is only the Wide Line version of the Separator that has disappeared. When I change it to Default or Dots, it appears. I do not have a caching plugin. What do you mean by “clear the cache”? Which cache? Thank you.
Hello!
All the cache tools that you are using and the browser cache or check in the incognito tab.
Thank you!
Hi,
By cache tools are you referring to caching plugins? We don’t have any. It’s not a browser cache issue. I cleared the browser and used a different browser–the problem still exists. Now the dot next to the author profile widget is missing in all the articles. Is there anything that I could delete and reload?
Hello!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– please provide a video, screenshots or more information about the issue
– a link to this topic in order to identify you
Thank you!
I have the same issue, the separator lines have been gone for several weeks now. Do you have a solution yet? I was hoping with the new version of newspaper installed today, the separator line would appear again.
It’s not about the color or cache. Any suggestion?
Hello!
Please contact us, provide all the details specified above, and we can check your issue and try to help you asap.
Thank you!
Hmm, it’s weird it’s September and still not fixed in the latest version either? What’s going on?
Hello!
Please use the workaround until we fix the issue. I will add this bug to our list again and tag it as urgent.
Thank you so much for understanding!
Same problem for me – wide-line separator no longer appears. No reply needed – just hope for fix asap. Thanks
