Hello, I’m Giuliano from GExperience.it. We bought your theme Newsmag, but we found some problems and errors. As you can see from the screenshots, sometimes happens that featured images creates this problem.
Furthermore, in some articles with video featured, YouTube’s window does not resized correctly. Sometimes “modal image” doesn’t works and often we have problems with mobile menu & search buttons.
These problems happens randomly and often resolves by refreshing the page many and many times.
I thank you in advance for yours answers.
Hi
I’ve checked your site and works fine on my end: http://screencast.com/t/eAq0aDCL – http://screencast.com/t/MKesD0k4tpX If you still have these issues please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Also deactivate all plugins, clear all caches, purge cdn files if you’re using then test again.
Let me know how it goes and if you can’t manage to solve this provide more detail about your issue so I can duplicate it on my side and get back to you with a more accurate answer.
Thanks!
I thank you very much for your answer.
I tried to delete website cache.
For details, if you want I can create you an administrator account, so you can see the situation from the inside.
I’m sorry for this disorder, but we are worried, because we can’t solve the problem.
Problem is random, try to see this review: http://www.gexperience.it/2016/06/20/video-recensione-stonex-cam-action-cam/
Hi
I’ve checked the indicated post and it works fine on my end. However images from this post are not set to be displayed in modal window when user click on them. You can enable general modal image option from theme panel if you want all images to be displayed in modal window: http://screencast.com/t/omHb1oivppJ
I am not sure why the video from youtube does not fit properly o the page but you can try to deactivate all plugins except Visual Composer, clear all caches then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Thank you so much. I sent an email.
Hi
We will reply you as soon as possible.
Thanks!
