Settings are still not saving

Posted in: Newspaper
Post count: 6

I have done everything you asked and the theme still doesn’t work. Please help. Ive emailed you multiple times!

Post count: 6

?

Post count: 9544

Did you try the normal fixes to solve the issue with your WordPress setup?

a) proper install of theme and plugins; disable plugins that came with former theme
b) check enough system resources per the theme system status
c) disable plugins you might be using that conflict with Visual Composer
d) clear cache in browser and on your site
e) RTFM (read the instructions)
f) turn off ad blocking or intrusive anti-virus that blocks your own WordPress admin panel
g) be very specific in WHAT does not save, where, and what you did to try to debug why YOUR setup isn’t working
h) review other topics on here as to how folks fixed their particular problem, such as using cloudflare the wrong way, or not clearing cache, etc. — only YOU can manage your own website — theme cannot fix things unrelated to itself, nor can others
i) if you ask for help, people here try to help
j) insults and the like help no-one

Tens of thousands of people using this theme for 3+ years use it every day; but not every web hosting setup is the same. If your setup works with “normal” WordPress settings and is up to date with latest secured version of WP, theme should work if properly installed.

Tech support offers help as time permits, in order received, and they do respond to everybody and all emails. And have always done so, as I can attest as long time user.

Don’t give up! Try to check some of the things mentioned above AGAIN, if done already — try changing to different web browser (e.g., CHROME); if you’re using broken old version of Safari on Windows, or similar, that can be issue also.

Helps to describe what you are doing and HOW you are doing it, and perhaps you will get some help.

Post count: 23312

Hello VBIT,

I have checked our email and I didn’t saw any message from you, nor at spam, sorry! Please try to follow all the steps which Chriss suggested you above and if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, you can provide the link of this topic so we can easily identify you.

Thanks for your understanding!

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