I’m trying to update some ad tags in Theme Panel – Ads but the changes I make are not actually SAVING. I press the button to save changes and it seems to work, but if I leave the page and return, the old tags are still there – the changes aren’t actually being saved.
Is this maybe a file permissions issue? If so, which file exactly needs to be CHMOD and what value should it be? 777?
Hi,
Not sure, it’s possible that this issue with saving settings appears because the server security module blocks the access to admin-ajax.php file or the file it’s not found. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
You should also check the max_input_vars directive from you php.ini file and make sure that it’s set above 2000, you can check this in system status section within theme’s panel: http://screencast.com/t/V8MumQISR
Let us know how it goes and check this wp codex article on changing file permissions: https://codex.wordpress.org/Changing_File_Permissions
Thanks
