Hello,
There is shortcode showing up on my homepage. http://thenakedsite.com/ I have been through the forum and tried a bunch of fixes. I have updated the theme and all plugins. I had the original version 4 but have removed this one and updated and re-installed the newest theme version fresh. The site is brand new. It looks like some old shortcode is there maybe? But I have no option in the theme’s welcome page to run the update script and not sure why I would have to as I uploaded a fresh updated theme copy.
Thanks,
Jenna
Hello,
You do not have the visual composer plugin active. Please access the theme plugin section and activate visual composer: https://www.screencast.com/t/UZnOu6gDi3F
Thank you!
Hello, it says the plugin is active already: https://www.screencast.com/t/dmeu6lnyJ
Thanks
Please disable the plugin and delete it and then activate it again as it seems the plugin is not working.
Please also disable any other plugins except visual composer, clear cache and reset cdn files. Then test again.
If you still cannot get it to work, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also provide a link to this topic so we can trace the email.
Thank you!
Thanks, I tried what you mentioned but still seeing the issue. I sent you a support message with my login details.
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
