Showing small squares instead of arrows

Posted in: Newsmag
Post count: 67

Hello, my website is http://www.digitaledge.org

In dropdown and pagination, instead of arrows I am seeing small squares.

Here is the pic http://prntscr.com/6uq8nk and http://prntscr.com/6uq8r9

If you could kindly help.

Post count: 7909

Hi,

We have had some reports regarding this, and not sure for what reasons, seems that the icons are looking like that for some user only.
Please try to regenerate the newsmag fonts then empty cache/purge files again and let me know if this issue persists.
You can also try to regenerate fonts like this:

1. go to https://icomoon.io/app
2. button “import icons”, import from newsmag.svg (in /images/icons/),
3. select all icons;
4. button “generate font”, button “download”;
5. copy the 4 files (.eot, .svg .ttf .woff), in “fonts” folder in the downloaded zip file, rename icomoon.* to newsmag.*, replace old files, done.

Hope this helps!

Thanks!

Post count: 73

I’m also having this problem now at mauimagazine.net. I’m trying to follow your instructions to fix the broken social icons on my site, but the icomoon.io/app buttons do not offer a “generate font” or “download” button that I can find anywhere.

Can you help?

Post count: 73

I was able to find the download and generate buttons at the bottom of the icomoon.i site and I uploaded the new files to the FTP but it has not fixed the issue.

Some of my staff is also seeing the problem, but others are not.

Post count: 6535

Hi

I’ve checked your site and noticed that you’re not using our theme now: http://screencast.com/t/MqGwxbJtHz Please provide link where you’re using the theme and more details about your issue so I can get back to you with a more accurate answer.

Thanks!

Post count: 73

Thanks, please use wordpress.mauimagazine.net while the site is under construction.

Post count: 6535

Hi

The wordpress.mauimagazine.net redirect me to http://www.mauimagazine.net/ where you don’t use our theme.

Thanks!

Post count: 73

Sorry, it’s very difficult to get support before the site is launched, but I cannot launch the site until the bugs are all fixed! 😉

Try this link please: http://wordpress.mauimagazine.net/maui-magazine/
You can also login via wp-admin

Post count: 6535

Hi

I’ve checked your site and the social icons are displayed fine: http://screencast.com/t/c6qams0jB also the pagination arrows: http://screencast.com/t/T0wh9AM3
If this is not what you mean or you still have this issue please provide more details about it so I can inspect it closer. Meanwhile make sure that you empty all caches including browser cache memory then test again.

Thanks!

Post count: 73

Hi, the problem occurs for different users on different devices using various browsers. Some users show the characters, some show the correct social icons.

When I point our main domain IP address to the host where this site lives, the boxes appear instead of the social media icons.

So it’s a problem occurring for various users. If you can commit to a specific time to review with me, I can point the IP address at the domain so you can investigate the problem.

Thank you.

Post count: 73

Here’s a print screen so you can see for yourself: http://prntscr.com/9vr1ng

This occurs when the IP address is pointing at the new & future host of the website… trying to launch but have been getting stuck with bugs to fix.

Post count: 6535

Hi

I suspect that the problem occur because the font required for the icons it’s blocked. This usually happens when the font is loaded from a different source or it’s served from http to https. Try this solution, from our reports it worked from most users: http://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co

Thanks!

Post count: 73

I updated my htaccess file. It seems to be fixed on my machine, from what I can see. Unfortunately, I will have to wait a few days or up to a few weeks to test with other users’ systems since the site is still hidden from public view at this time. So I may need to follow-up later if it’s not resolved for all users, but for now, I’ll hope and assume that it will be.

Thanks for your help on this.

Post count: 6535

Hi

This solution worked for most users and should work fine in your case too. If you have any issues please let us know and we will try to find a solution.

Thanks!

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