I’m hoping this is a super simple situation. And fix.
Long story short, someone screenshot a page of my site to me. The headers are completely broken.
I couldn’t replicate it on three different devices, or browsers.
Today I was able to, and noticed I wasn’t signed in as a user to the site.
When I signed in, page looks very different.
Is there a simple setting I’m just missing???
Hello,
Unfortunately, if you attach screenshots, I cannot see them.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Apologize for not including images. I thought the description would hopefully lead to answer why signed in users are seeing what appears to be a different template than what non signed in users are seeing.
Here are the images:
– Not signed in user, broken footer
– signed in user, working footer
– http://not signed in user,completely different look to the post (template?)
– Signed in user, post looks correct
All images: https://imgur.com/a/mWhN1wK
Hello,
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.
Thank you!
WOW, I thinkn you fixed it. And it was way easier than I thought it would be.
THANK YOU.
No Child Theme
Cleared caches on multiple levels before going through plugins one by one. Turns out, that’s all it was.
I was convinced there was a way to control how signed in visitors saw the vs. non signed in visitors. And wasted hours trying to find that lol
Thanks again
Hi,
I’m glad that is resolved.
Have a great day!
