Since the update, payments are being taken through Opt-In Builder , but no subscriptions are being made and there’s no confirmation on checkout, nothing in clients dashboard. It’s like there is a sudden disconnect between the site and Opt In Builder. Please help urgently. I have written to TagDiv support already, thank you.
Hello @Upperloft!
Every user should see their subscription in My account -> Subscriptions: https://prnt.sc/yCDLHCCXUefh
Can you please provide more information about what you did and what has just happened there?
Thank you!
Thanks Bettina
If I use the Direct bank Transfer method – it works. The subscription is created fine. I am having problems with Opt-In talking to Paypal (sandbox) and Stripe all of a sudden. There is an error message on checkout – Error parsing the paypal request error JSON: – SyntaxError: JSON Parse error: Unexpected EOF. This is since the update. Thank you for your help.
Hello @upperloft!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and check this issue.
Thank you!
Hi Bettina
I have done this – nearly 48 hours ago – maybe 2 or 3 times and no one is responding . Please help. This is having such a detrimental affect on business – that you
Hello @upperloft!
Yes. I understand.
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
