'Single Post Comments' element missing

Posted in: Newspaper
Post count: 30
Giles
#319769
Nov 13, 2019 at 3:40 pm

Hi,

The ‘Single Post Comments’ element at the bottom of my blog post is showing in the TagDiv Composer, but not on the live blog post, here:

https://streetleveltravel.com/solo-travel-india-how-to-conquer-the-chennai-arrival-shock-as-an-over-40-introvert/

There is just a white blank bar where the elements should be.

Can you advise as to why this is and how to rectify it?

Thanks

Post count: 35449
Calin
#319897
Nov 14, 2019 at 9:05 am

Hi,

Please make sure that the comment are enable on that post -> http://prntscr.com/pwq9py
Also make sure that you do not have any plugin conflicts, please deactivate all the plugins that were not tested with our theme and check again.

Let me know the results!
Thank you!

Post count: 30
Giles
#319991
Nov 14, 2019 at 12:20 pm

Hi Calin,

Thanks for the reply.

Comments are enabled in the post and I have deactivated/re-activated plugins as you suggested. Unfortunately, it hasn’t resolved the issue.

The ‘Single Post Comments’ are still visible in the TagDiv composer, but they do not show in the live blog posts. There is just a white bar where the ‘comments’ should be.

Can you offer any further suggestion as to how I might resolve this?

Thanks

Post count: 35449
Calin
#320144
Nov 15, 2019 at 9:12 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

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