Hi
My site crashes everytime I activate Jetpack and link it to my wp.com address.
What causes it, and how can I solve the problem?
Check the JetPack support forum to see if they have any problems, as they do from time to time. JetPack services are hosted on Automattic’s servers, so if they have issue, it can impact you. Try using it without any other plugins running, to see if something conflicts with it. Some JetPack features are well known to be buggy unless you’re using default WordPress themes.
You can also check the JetPack documentation and support pages, as it’s not part of the theme.
Does JetPack work when you’re using the default WordPress theme?
Hi,
@mauriceburke Please try deactivate all plugins, leave just Visual Composer and Jetpack plugin active, empty cache and purge your files and check if you still have this issue. Also if you don’t have this issue please activate your plugins one by one and see which one cause this issue.
Thanks!
Hi @neotrope I tried that, and it works well alone.
@alin_vlad what do you mean “purge your files”?
OK so let’s give some more details:
I tried activating plugins one by one.
Tried activating jetpack with one plugin at a time.
I tried them all with jetpack not connected and that works well too.
So I realise that things only went sour when I have all plugins activated AND jetpack is connected to my wordpress account. If any conditions vary from that, things work fine.
Hi,
You have the option to purge files only if you use CDN host. Jetpack include many features and has lots of options/settings.
I suggest you disable some of its modules and see if it makes any difference: http://screencast.com/t/Luop304QmZd
I also tested the jetpack plugin connected and not to WordPress but couldn’t recreate this.
Thanks
HI,
What features should I try to deactivate in Jetpack?
I use PHP version 5.2.6. Could that be it?
Hi,
All those you don’t use.
Are you sure because far as I know the minimum version required by WordPress is php 5.2.8.
I use 5.4.7 version locally and haven’t encountered any issues. You could try to update your php version to a newer version and test again.
Thanks
Nope Lucian. WP requires at least 5.2.4. I checked, in case you were wondering
I should add – I tried disabling all unused features. It still didn’t help
Hi,
Thanks for the feedback!
Sorry for the delay!
Try to update it then to a more recent version and test again. Let me know how it goes.
Thanks
OK so I decided to go into a zone to figure this out. I checked my PHP errors and noticed that it was a MEMORY ERROR.
And all this time I was wondering if plugins weren’t playing nice. So I increased memory and the world is all good.
If anyone was wondering, yes. I feel like an idiot for not checking something so simple.
Thanks for the help guys!
