An issue has cropped up recently following a Theme Update users attempting to log into our Site via our APP on Android Phones only. IOS Phones are Fine. And all users can login directly via desktop devices, so this issue limited to Android phones. We’ve checked with our App Developer and the App is working fine. Here is the issue, as described by one of our Users:
“I am having trouble getting around on your website using your APP on my Android Phone. When I try to get to the menu, I see: “Click here – to use so menu builder” When I click, it says login – I try to log in and get the message ” Sorry, you are not allowed to access this page.” Everything works well on my computer. I uninstalled the app. Ran a virus scan. Ran a cleanup app to clean caches and downloaded your app again with the same results. I am Android 9 on both devices.”
Hi,
I just checked the website on desktop and mobile and for both there are no problems -> https://i.imgur.com/XrcaWCR.png now I do not know how that app should work, also our theme do not include any app, therefore I do not know what can be the problem.
Make sure that you have clear all the cache and purge the CDN, then should be no problems.
Thank you!
