Site seriously messed up after upgrade to V. 3.0.0

Hello,

I just updated my Newsmag to version 3.0.0 and my site pavlikeni.com is a complete mess. Why did this happen? I need help to revert back to the way it was before you fix what is messed up in the upgrade. This has NEVER happened with any of the upgrades before.

Please advise.

Thanks,
Peter

Hello again,

It seems you have made changes to the style.css file, which contains custom coding and you have never updated this file before.

Please advise.

Thanks,
Peter

Hello again,

I managed to fix the logo and ad issues, but cannot fix the position of the magnifying glass in the main menu row. It spills to a new row and should not.

Please advise.

Thanks,
Peter

Same in here. Mobile menu is displaying on desktop version. Any way that we can fix this?

You guys need to fix this ASAP

I’m not an employee for tagdiv but here is some advice.

It’s a lot better that you use the “custom css” code in the theme panel when changing the style css of the website or use a child theme and call the css from there because that will never effect their updates.

Never edit the Style CSS directly on the theme because it will always over right when they make an update with the style sheet.

Hi

We apologize for the late delay but we don’t work on weekends and also we’re sorry for any inconvenioces encountered after update..
The theme is tested and it works fine. Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ also try to deactivate all plugins except Visual Composer, deactivate the child theme if you’re using, clear all caches, purge all cdn files if you’re using then test again. Also if you have any custom code in theme panel > custom code> custom css filed make sure it won’t affect page’s layout.
If with previous version a custom co worked fine this may not be the case with a new version. Theme’s style has been changed a lot and any custom code can create issues or may not work at all.

@alintiniuc thank you for your tip. Any changes made in theme’s files will be lost during update process because old files are deleted and new ones are uploaded instead.

Thanks!

Hello Andrei,

Please address the issue I have with the position of the magnifying glass icon of the search function on the main menu. It spills over on a new line, which should not be the case.

Thanks,
Peter

Hello again Andrei,

To help you address my problem with my site pavlikeni.com, the custom code you had provided for me before (containing the search box code) is below.

.td-header-container {
width: 100%;
}
.td-header-top-menu, .td-header-header, .menu-main-menu-container {
width: 1010px;
margin-left: auto;
margin-right: auto;
}
.td-header-main-menu.td-affix{
width: 100%;
}

@media(min-width: 768px){
#td-top-search {
margin-top: 0px!important;
position: initial;
display: inline-block}
}

Thanks,
Peter

Hi

The previous css worked fine with previous version of the theme. Now header’s style has been changed and the code does not work properly. Replace the code with this one: http://screencast.com/t/6GWOBzmcxeQ

@media(min-width:1021px){.td-header-style-1 .td-header-row {
width: 1021px;
margin-left: auto;
margin-right: auto;
}
}
@media(max-width:1021px){.td-header-style-1 .td-header-row {
width: 756px;
margin-left: auto;
margin-right: auto;
}
}
.td-header-menu-wrap {
background-color: #222;
}
@media (min-width: 768px) {
#td-top-search {
position: absolute!important;
top: 10%;
}
}

Thanks!

Hi,

Thanks but there are two problems with it:

01. the black background of the main menu does not go through the entire site horizontally (if you remember I had asked and you had provided the black background of the menu to go through the entire site horizontally)

02. the magnifying glass is not lined up with the text of the menu items

I have saved your changes to see what’s wrong with them when displaying.

Thanks,
Peter

Hi

Sorry about that, I’ve missed a piece of code. Replace the previous code with this one: http://pastebin.com/e508xS7p – http://screencast.com/t/vXhnfEGzR

Thanks!

Hi,

Thanks for your response, but no change. Still the magnifying glass is off and the black background of the main menu does not stretch through the entire site.

Thanks,
Peter

Hi

The css works fine on my end as can be seen here: http://screencast.com/t/cGVBYgVE Make sure you added all code from http://pastebin.com/e508xS7p in theme panel > custom code> custom css, clear all caches then test again.

Thanks!

Hi,

Thanks, but it doesn’t work here. I am using 3 different browsers, IE, Firefox and Chrome (that it used to work on).

I have used the code you sent, all 30 lines of it.

Thanks,
Peter

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Hello,

I have sent an email as requested 2 weeks ago and still no response. I can send you images how the site is messed up on my side, but please do not ignore my issue for so long.

thanks,
Peter

Hi

We received only one email from you and we answered to it: http://screencast.com/t/FfGDifFbzAY However we din’t received a message regarding this matter. Please send us the message again and we will reply you in shortest time possible.

Thanks!

Hello,

The message I sent you contains my admin’s username and password as you requested. The screenshot you show me is of an old thread and is not related to the current issue with my site’s main menu line and magnifying glass position.

Please advise.

Thanks,
Peter

HI

I’ve sent you an email so please reply there and give us wp-admin so we can inspect this issue.
Thanks!

Hello,

Just sent a new email. Please confirm receipt.

Thanks a lot,
Peter

Hi

I’ve replied you via email.
Thanks!

Hello Andrei,

Thanks, but while this fixes the red line, it messes up the bottom part of the menu… where the black line is now shrunk… Screenshot with 2 circular red indications where it breaks is attached.

I would also ask you take a look at the site from your mobile phone and see there are some additional problems with the way it displays.

Please advise.

Thanks,
Peter

HI

Please note that all this customizations takes times and many tests in order to be achieved. We can only offer support for current theme’s features but not custom work, sorry. I’ve already provided some custom css which can be used as example fr further customixations. Also here you can check our tutorial about how to use browser’s inspector to pick the right selectors: https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
and here you can take a look at some css tutorials which may help; http://www.w3schools.com/css/default.asp

Thanks for your understanding!

Thanks, but I already responded to this response over the email and it does not help.

Peter