Hi team,
After getting the new update, my site template isn’t loading properly. Kindly check and suggest the solution.\
I have already mailed to the tagdiv official email support, but no reply yet.
gadgetheadline.com
Hello !
We will contact you as soon as possible if you have emailed us. And if you want to try fixing yourself you will have to make a clean install of the theme. That means that you will have to remove all of the theme files before installing this new update. Also make sure you have a backup first.
Here are some tips and tricks on how to update properly: https://tagdiv.com/update-newspaper-theme/ ; https://tagdiv.com/how-to-install-plugins-and-update-plugins/
Thank you !
I don’t know these technical things that much. But I have mailed again about this issue. Kindly check and provide me support.
I update my theme every time via the Envato market plugin. Then what’s wrong with the installation? Anyways, tell your team to check the mail and help me to get out of this. It’s almost more than 24 hours. Feel very bad for these type of issues.
Hello !
Please note that we are treating our clients from oldest topics to newest, sorry! Also, I have checked your status license and it seems that your support is expired. Please extend your support if you want to get support in the future.
Thank you !
First of all, I purchased the theme last year. Not in 2015-2016 as the screenshot indicating.
You’re treating clients from oldest to newest, that’s good. But you need to fix this issue before the license renewal. That’s the team fault. You guys are providing updates with so many bugs and issues every time. It’s getting buggy and heavy with each and every update.
Thanks for the reply.
