Hello,
I try to update to patch 4.9.4, but it fails. Here is what I do :
1- I turn off my cache plugin WP Super Cache.
2- I upload batch 4.9.4 via FTP.
3- As a result, my website turns blank.
4- I reactivate WP Super Cache, and I got an error message “a critical error has happened on your site” with a link that says “learn more about debugging” https://www.screencast.com/t/nDXOoXuCGC.
What did I do wrong ? Is it because I use Cloud Flare ?
Thanks in advanced .
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello Calin,
I disabled all plugins except Tag Div, I put CloudFlare on pause, I transfered the files via FTP, but same result : blank.
I am going to open a ticket on CloudFlare’s support form just in case, till then do you have a tip for me ?
Thanks in advanced.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
If the problem persist, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Calin,
Problem solved, Cloud Flare was the guilty.
1- Put CF in developper mode,
2- purge and turn off WP Super Cache,
3- update via FTP,
4- purge CF then turn dev mode off,
5- reactivate TagDiv composer, reactivate WP super Cache.
🙂
Hi, I’m glad that the problem was solved!
If you have other questions, let us know!
Have a nice day!
