Hi,
Please replay only in your topic or in topics that have a similar problem with your problem, also notice that we take in order of time ( time when was post the question ) to answer the question, and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.
Please provide me a link to your website where I can check this problem.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
