hello, I made the theme update and now does not display good social counter instead used to work regularly
http://www.biovitality.it
Hello alexander-greco,
Please ensure that you have done your update via FTP and also, please check if you are using the latest version of Social Counter plugin (v. 4.0) After checking the results, please try to clear all your caches, purge your CDN files if you are using and then you can check the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Please, where can I find the 4.0 version of the Social Counter? I try to update from panel and all I get is the version 3.2…
so my facebook counter only shows 0:
http://futurhobby.com/magaz/
I have updated theme, plugins, deleted cache… what am I missing, please?
Thank you!
Hello Toni,
Please notice that the 4.0 version of Social Counter is only available for the latest version of our Theme (v. 7.0). If you are still using the Newspaper 6.7.2 you will have to use the 3.2 version of Social Counter. The latest version of Social Counter for our Newspaper 7 come bundled with our latest packet from Envato Market.
Thank you for your message!
Hi I myself am also experiencing this problem, the twitter counter is working fine and I have updated to newspaper 7 and other plug-ins. I have also created the facebook app and id and all that but it does not work.
ok thanks I updated the plugin and now works
Hello
Hi Catalin,
Thanks a lot for the reply, my Newspaper version is 6.7.2 (I updated it 2 days ago, and didi not know there was a 7).
Problem: Facebook counter does not count. Youtube counter works OK.
Steps I have done:
– Deacivate and delete Social Counter plugin
– Delete cache
– Deactivate Newspaper theme, installed version 6.7.2, and activated it
– Installed again Social Counter (3.2)
– Updated Visual Composer to 4.11.2
but still Social counter does not work with FB.
Here es the site: http://futurhobby.com/magaz/
Any other things I could try, please?
Thanks again for the support,
Hello Toni,
This was the decision of the author theme that the next version of the Newspaper to be version 7. So, the Social Counter is tested to works fine for both version 6.7.2 and also, 7.0. Please notice that you are using the right version of the plugin depending on the version of the theme you are using -> for version 7.0 you have to use the Social Counter 4.0 and for version 6.7.2 you have to use the Social Counter 3.2 and in both cases you have to use the Visual Composer 4.11.2. Also, please try this without any untested plugins which can interfere with our theme and could cause a lot of unknown issues. Install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, please ensure that you have cleared all your caches, purged your CDN files if you are using these and check again the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello chee006,
If you have ensured that you have followed all these above steps and if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your problem. Also, please provide the link of this topic so we can identify you.
Thanks.
