Social Counter

In your new theme update facebook counter not working. so how to fix it?

-Mosam

Hi,

In my theme not functions the Twitter and Facebook counters. Before, only Twitter fails, but now fails both.

Where I can submit you the site URL with admin details to review?

Hi, Im also having an issue with the facebook counter, it doesnt work. Twitter is working but no facebook, please assist

Hi,

About my issues: if I put twitter/face usernames with less than 1.000 fans/followers, the number show properly. If has 1.000 of more, appears only “1”. Example: 1405 fans (1 Fan); or 15150 fans (15 Fans)….

In any case, the word “Followers” appears (with the final “s” letter, so in plural). I think that is taking an abbreviated value.

any news about this bug?

My Twitter counter worked fine til yesterday. Now it is 0. Yesterday it was 986

Hi Lucian,

I tried that with the last version but both (FB and Twitter) but nothing…

The plugins are not my problem (in my case). I can provide WP access to investigate further if is necessary.

Can be possible to require specific PHP extensions installed on the server side?

Regards,

I tried to delete all plugins and theme, and reinstall it (the main and the child). I only installed and activated now the Social Counter plugin, but in Facebook and Twitter continues appearing the part that told: if is 15.290, appears 15; if is 7560 appears 7…

If I try with your examples, “McDonalds”, appears in FB counter 44 Fans and on the Twitter appears 2 Followers.

This is important fix for me because I need that function working well.

Regards,

I ended up deleting the counter. Honestly, the biggest problem with the social counter is it doesn’t refresh in parallel. It is called on each page load event that isn’t cached and then if there is a problem with the API connecting to any of the services it causes a massive delay in page response.

I would suggest avoiding the counter until Radu and Lucian can fix the code so it runs parallel to page load, not as a render blocking element. Even though the code appears to be based on Ajax it is NOT running in parallel. (or asynchronously)

Hi @Lucian

I have sent you an email as you specified. I will wait for an answer.

Regards,

Hi Radu,

Please forgive me if the tone of my message seemed overly critical. Believe me when I say you do a PHENOMENAL job supporting this template. Honestly, one of the best efforts I’ve seen from any developer.

As far as caching is concerned, if there is caching then something must be malfunctioning on my deployment because it was definitely making requests to twitter each time an uncached page was loaded. Twitter has been having some API challenges since sometime this weekend for the social counter so it was causing page loads for admins, and writers on my staff to take over 1 minute. I traced the problem to the counter, disabled it and the problem went away.

We run a LAMP stack with Varnish, W3 Total Cache, Memcached and PHP-FPM on the latest Apache and Cent OS distributions. Two core i7 web servers with 32GB of Ram each and a separate database server with a load balancer.

The hardware and OS / PHP / Apache settings have been finely tuned for performance so I know from many, many hours of testing the issue does not lie there.

I am happy to help you test any issues out but I cannot do it on our production environment, I’ll have to setup a separate domain for testing with a separate instance of WordPress.

Thanks and I greatly look forward to the Async version of the Social Counter! 🙂

– Best
Luca

Hi,

We have the same problem “but in Facebook and Twitter continues appearing the part that told: if is 15.290, appears 15; if is 7560 appears 7…”

Do you have find a solution to fix it ?

Thanks !