Hi,
I have a website http://www.chickfreak.com and a I’ve put follow me widget with social counter plugin from you guys. Instagram and Twitter followers are showing normally but my Facebook page followers count is not showing.
My facebook page URL is https://www.facebook.com/chickfreakcom
My facebook page ID is 547605758681524
I’ve tried playing with facebook apps but that doesn’t make any sense since my facebook page is not assigned to facebook app and I don’t know how to assign it to a facebook app.
You’re get access token thing is broken.
Hi,
The social counter issue with the token not being generated was fixed. Please download the latest theme package and update the plugins provided accordingly. Then try and configure the social counter again, using this guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Before you begin, it is very important that you clear your browser cache. Example for chrome –
– https://www.screencast.com/t/f9Q66lPx1fY
After successfully setting up the social counter, clear any caching installed if you are using it. Please note that there could also be some delay for the data to refresh.
Thanks
Hi,
I have the latest release (zip file created 21st March) but still i get stuck on this step http://prntscr.com/f38bgq
Hi,
Yes, the Facebook counter is not working. Same here, it’s shows zero but I have 10K fans. My site is http://adoginthefog.com/. My Facebook page is here.
Please help to correct it.
Hi,
Please download the latest theme package again. There is another update from a later date that, fixes the Facebook issue – https://www.screencast.com/t/y7cpoma5XtLV
Update the theme and the bundled plugins to the latest version by removing them and installing the newer versions, then configure the social counter. Also clear any caching installed. If if does not work properly maybe there are other plugins that could interfere with it. Please try and disable all of them as a test, except Visual composer and the social counter, and check if the counter refreshes.
Thanks
Hi Simion,
Where do I get this latest update from?
Because when I download the theme from ThemeForest again inside I get the plugin in the ZIP and it says this zip was created on 20th March, so it’s still an old version.
Thanks
Hi,
The update consists of the social counter fix and updating the Visual composer editor. I meant that you should update the theme in case you do not have the latest version, and use the plugins form the respective update. There should not be any problems configuring the social counter under these conditions. Please let us know if you have any more problems setting it up.
Thanks
I have the latest version and also I’ve tried downloading Social Counter again and reinstalling but still Facebook problem exists. http://prntscr.com/f3xk6b
Hi,
@nothereatm Please send us an email at contact@tagdiv.com and provide admin login information, so we can take a look. If possible provide your Facebook configuration data. Also paste a link to this topic, to identify you.
Thanks
Ok, email sent, my website in this case is http://www.chickfreak.com/
