Hi there,
I believe like many others I have the problem that the facebook social counters does not update, it shows 0 fans, while it should be 1700+. This happens when I use both the ID and the name ‘Motorstof.nl’. When I look into the Social Networks tab from the theme panel all seems to look OK, I see both the followers on my Facebook page and Instagram account.
I have already tried deleting the social counters plugin with the tagdiv composer plugin as it was mentioned as a possible solution for this issue. Meaning I disconnected the accounts, disabled and deleted the plugins, reinstalled the plugins and reconnected the account. I currently do not have a caching plugin active, but it did not help.
The theme version is 11.4, which should be the last version as far as I can see. Further than that, I can not seem to find anymore possible solutions for this problem. Any help would be more than welcome.
Facebook page: https://www.facebook.com/Motorstof.nl
Website: Motorstof.nl
Hello @motorstof!
Please make sure you set up the username and you connect the facebook in the theme panel as here: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi there,
I’m not sure how, but I gave in the name again (which was already showing correctly) and it seemed to have solved the issue. Many thanks for your quick response.
