Social Counter – No Icons

Hey guys,

On my social counter, the social media icons (like the F for facebook, the little bird for Twitter) are not showing up.

Any idea why?

http://embracedominica.com/

Thanks

• This topic was modified 11 years by yajones.

Also, the Twitter ID isn’t pulling the number of followers as it should.

Hi!

I know what’s causing it but I haven’t upgraded to V6 yet so I don’t know any solution. It might also be caused by loop redirection or htaccess config.

In the css, the icon’s path is defined without “www”. At first I thought it was something like adblock but as soon as I typed in “www” the icons just popped out:

Hope this helps pointing in the right direction, tagDiv team will be here in the meanwhile if you can’t sort it out.
Cheers!

Hi @nf_prt,

Thanks for the help.

Unfortunately, I have very limited knowledge in this area, so your help shows me that there’s a solution, but I don’t know the expertise to find it out.

Thanks again though. Any idea why the Twitter ID isn’t working??

Sorry I was of no help :/

Twitter isn’t working cause you might have filled in the wrong ID, at least if I try to visit twitter.com/3119409564 it says it doesn’t exist.

Cheers!

Thanks @nf_prt

I’ve used three different sites to find the Twitter ID and all three gave me the same number shown above.

However, your test didn’t of going to https://twitter.com/3119409564 shows that the ID does not exist. I have no idea how that can be possible.

Pls try embracedominica as you ID, should work.

Yup it worked! Thanks @nf_prt

Glad I could help 🙂 I’ve just installed V6 on a virtual machine to prepare my upgrade and my social counters working flawless, even on localhost, so it should be a something at your end. But I don’t believe it’s even a bug or error, just some settings clashing.

If this is in the realm of the theme’s support, tagDiv staff will probably need to access your site to see what’s wrong and you can e-mail them with details.

However, I think you can also work around this by defining the full path to the icons:
edit file style.css located at the theme folder in wordpress
/wp-content/themes/Newspaper/style.css

at lines 19143 and 19151 you’ll find a small url, if you “complete” it with full path it should fix the icons issue.
replace url(‘images/sprite/elements@2x.png’) and url(‘images/sprite/elements.png’) with url(‘/wp-content/themes/Newspaper/images/sprite/elements@2x.png’) and url(‘/wp-content/themes/Newspaper/images/sprite/elements.png’), it should end up like this:

  /*  ----------------------------------------------------------------------------
      main sprite file
  */
  .td-sp {
    background-image: url('/wp-content/themes/Newspaper/images/sprite/elements@2x.png') !important;
    background-size: 90px 2100px !important;
  }
}
/*  ----------------------------------------------------------------------------
    sprite
*/
.td-sp {
  background-image: url('/wp-content/themes/Newspaper/images/sprite/elements.png');
  background-repeat: no-repeat;
  display: block;
}

if this doesn’t work at first, you might have to punch in the the whole url with “www” in it:
http://www.embracedominica.com/wp-content/themes/Newspaper/images/sprite/elements.png
but the whole url like this might pose a problem if accessing your site via https

(remember that updating the theme rewrites style.css file, after an update you’ll need to redo this “solution”)

• This reply was modified 11 years by nf_prt.

Thanks for the help.

I hope someone from the tagDiv team answers soon. I’d like to see what they have to say before I attempt this workaround.

Yes it is fixed now. Thanks.

Hey Alin,

The problem is back… the icons are no longer showing.

I made no changes to the site, and this happened.

Any help?

Hi Alin,

They seem to come and go… I have no idea why –

I just cleared my cache and refreshed the page… and the social icons are not on the social counter.

Do you have any idea why this happens Alin?

I don’t know what it is… but the icons are just not showing up on my end. Not on Chrome or IE. I’ve logged out from WP admin and it’s the same thing on both browsers.

Thanks Alin.