Social Counter not working

Posted in: Newsmag
Post count: 3
Ubrandargentina
#125575
Aug 1, 2016 at 3:23 am

Hello, I have a problem with facebook Access Token, is not working, Facebook says None Fans

Post count: 3
Ubrandargentina
#125576
Aug 1, 2016 at 3:31 am

My website is http://www.necochea.gov.ar/.
Thanks in advance

Post count: 6535
Andrei L.
#125646
Aug 1, 2016 at 11:50 am

Hi

Please make sure that you set up the plugin according with our documentation: https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/ and also check if you added the correct page name because the link generate this result: http://screencast.com/t/857W4mc0

Thanks!

Post count: 3
Ubrandargentina
#125752
Aug 1, 2016 at 4:35 pm

Hi Andrei, the fan page is available, take a look https://www.facebook.com/municipalidaddenecochea
http://screencast.com/t/13MG6pmi
I followed all step. I have another themes and works fine.
In this case, I don’t know what to do

Thanks!

Post count: 6535
Andrei L.
#125821
Aug 2, 2016 at 9:10 am

HI

The page is not available for me, have you set any restrictions for it? The page must be public and visible for everyone otherwise Social Counter can’t display the fans number.

Thanks!

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