Social Counter problem..

Posted in: Newspaper
Post count: 8

Hi Tagdiv,

I have the Newspaper theme with all the plugins. Everything have worked perfectly up until now, and I have no clue on what have happend.

With my website (www.redakt.se) I have the plugin social Counter to show our fans to the page.

Now I see that our fanbase at Facebook has gone from 1010 fans to 1 fan (I suspect that when we got over 1000 fans this fault appeard)

When we had less than 1000 fans this was not a problem, but after 999 it went to 1 instead of 1001 and so on.

Have a look at the page and then go to facebook to se the actual count.

Other than that the theme is super perfect and a big thumbs up for a great theme….

Regards, Henrik

Post count: 7909

Hi,

I also checke your facebook ID and did not found any issues – http://screencast.com/t/AHUL8CPlwVoohttp://screencast.com/t/2dLTQYph0F
Please make sure that you use the latest Social Counter version 2.10, try to re-add your facebook ID and clear cache. Let me know!

Thanks!

Post count: 8

Hi Tagdiv,

Yes I did update the plugin to 2,10 yesterday and the cache is cleared a couple of times each day. But as you show me this issue might then be on my end with cache that is not updated correctly.

I will erase the cache more and reenter the facebook ID.

Thank you for checking in to this anyway 🙂

Post count: 7909

Hi,

I have checked your site again and seems to work fine now – http://screencast.com/t/6xnsVThyp

Thanks!

Post count: 8

Hi again,

I went in and removed my cache plugin and reinstalled it, something must have happend with it that made some things on the site being locked and not updated…

It started to work again after this and after the update to 2.10 so everything is good now 🙂

Thank you for the quick reply and thank you for a great theme…..

Regards
Henrik

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