Social Counter Update Interval

Hi,

I noticed that the FB social counter does not update immediately even when the page is refreshed manually. Is this how it works? Here’s my setup:

Web server: Nginx + PHP-FPM (v7)
CDN: Cloudflare (Free)

The FB social counter would update after several hours. I tried restarting Nginx and PHP-FPM but it did not force update. I also purged all the files from Cloudflare and put it in development mode to prevent caching. Still the FB counter does not update when I refreshed the page. I even bypassed Cloudflare entirely so that requests would go directly to the server. Still, the counter did not update.

Another issue I experienced was getting the access token using the “Get Access Token” script. It does not get anything at all. I had to manually get the token from https://developers.facebook.com/tools/explorer/145634995501895/

Thanks

Hi

Social Counter plugin does not update the numbers automatically. The plugin is set to update date at each 3 hours but if you’re using a cache plugin the time may be bigger.

Please make sure that you’re using V 4.11.2 of Visual Composer plugin because with older version the access token wont be generated.

Thanks!

Hi Andrei,

Thanks for the clarification on the social counter.

Regarding the Access Token, I already updated to the latest version of Visual Composer from the latest Newspaper update. It still cannot get any token using the “Get Access Token”. It just says “Please wait”. Is there anything I should check that might be preventing it to work properly?

Thanks.

Hi

I am not sure what could cause this as we didn’t received similar reports before. It could be a conflict between Social Counter and another installed plugin. Try to deactivate all plugins, leave just Visual Composer and Social Counter active, clear all caches then test again. Also check browser’s console when you try to generate the token. If the request fails there shout be an error related with the theme or social counter plugin.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!