Hello,
If you see on my main homepage, and on my category/posts pages.. i have the social counter widget installed.
But for Facebook it keep saying 0 and for instagram it says 0 as well.
Instagram only has 1 follower, but our facebook has over 12k fans/likes
our website is http://www.tathaastu.com
please help!
thank you!
ps- we followed the instructions properly in getting the app ID and security token and all that. we also have the newest plugin version 4.1
Hi
I’ve checked your site and Social Counter plugin works fine now: http://screencast.com/t/nuNFqKDNmQq If you still need assistance on this please provide more details so we can get back to you with more accurate answer.
Thanks!
I have the same problem, http://www.thomasnorden.se says that I have 0 fans on Facebook, but my facebook account says that I have a “whopping” 49 likes. Why is tagDiv not reflecting this?
/Thomas
HI
Sorry for this inconveniences.
Social Counter is tested and works fine. Usually these issues are caused by cache or some incorrect data in plugin’s settings. Please make sure that you setup the plugin according with our documentation: https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/ clear all caches then test again.
Let us know how it goes.
Thanks!
