I know Facebook is forcing all applications to be reviewed and approved by August 31. I would like to know how this impacts the Social Counters. I was doing maintenance today and noticed that none of the counters reflect what is on the host sites. Specifically Instagram is off my hundreds. Even after doing a cache purge. Knowing that Facebook is forcing Application review and Approval, I felt I might look to upgrade to 8.8 but I am so freaking gun-shy after the absolute fiasco of upgrading to version 8. It took me a month to get my site back up after that mess.I am running 8.7.2 and don’t have days to spend to get things up and running if this 8.8 upgrade is as big a mess. What fixes or improvements are in 8.8? Does it address any of the Facebook changes that have come and are coming? Is there a link guiding through the process of updating to 8.8?
Hello MOKANA,
The Social Counter should work as properly because it was fully tested and returns well results. Make a full backup to your database and then, update the theme via FTP way, clear all the caches and check the results. Clear all the caches and also, use only our tested plugins if you want to achieve better theme’s results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this conversation so we can quickly identify you.
Thanks for your understanding!
If I recall correctly, the steps to upgrade this via FTP are the followup:
1) backup
2) download Newspaper ZIP
3) Unzip which gives you a Newspaper.Zip file
4) unzip the NewsPaper.zip file which creates a local Newspaper folder
5) Delete existing Newspaper folder on server
5) FTP the newly created Newspaper folder to server over writing the existing Newspaper Folder
Steps enumerated above correct?
Hello MOKANA,
Yes, it’s correct! After this, you should clear all of your caches, purge CDN files and check the results.
Thanks for your understanding!
