Social Icons Link are broken

Posted in: Newspaper
Post count: 3
ramon23
#317283
Oct 27, 2019 at 11:25 am

Greets from Brazil,

I’ve filled our social network links on the social icons general tab and saved. But when I check It on the website, there’s our homepagelink added before the social network link.

We set:

facebook.com/trechosemilhas
instagram.com/trechosemilhas
youtube.com/trechosemilhas

And the theme is redirecting It to:

https://trechosemilhas.com.br/facebook.com/trechosemilhas
https://trechosemilhas.com.br/instagram.com/trechosemilhas
https://trechosemilhas.com.br/instagram.com/trechosemilhas

How can I fix It?

Post count: 35449
Calin
#317358
Oct 28, 2019 at 10:34 am

Hi,

I think that you do not set well the social url, this need to be set like this -> http://prntscr.com/pp1jn1 -> http://prntscr.com/pp1jb2 -> http://prntscr.com/pp1jvw

Thank you!

Post count: 3
ramon23
#318069
Nov 3, 2019 at 3:14 pm

Thats exactly what I did and Its not working http://prnt.sc/prufyh -> link – https://trechosemilhas.com.br/facebook.com/trechosemilhas

Post count: 35449
Calin
#318142
Nov 4, 2019 at 11:34 am

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Post count: 3
ramon23
#322830
Dec 1, 2019 at 1:43 pm

Ive sent the email as requested.

Post count: 3
Friction
#468634
Mar 6, 2023 at 10:45 pm

It would help if you posted the problem here in order to save your customers half a day trying to figure out why this element is directing back to the home page. Just an idea..

Don’t worry. We got it and it didn’t take half a day, just a couple of hours…

  • This reply was modified 3 years by Friction.
Post count: 35449
Calin
#468680
Mar 7, 2023 at 9:29 am

Hi Friction,
Normally, the only thing is to set the social link with www and http/https and there should be no problems, but in some cases, it can be something interfering and we need to investigate the problem.
Example of link https://www.facebook.com/TagDiv/
Thank you!

Viewing 7 posts - 1 through 7 (of 7 total)
The forum ‘Newspaper’ is closed to new topics and replies.