Hi
Can you check the news website for the same issue? 🙂
sahafa.media
Hi,
For this seems there is no background color -> https://i.imgur.com/YNzFg1d.png as I set it, you can try to set it on the logo or column -> https://i.imgur.com/uwRNKjM.png
Thank you!
It is not accepting any changes.. I changed the background color many times, nothing changes . I even removed the logo but same result. no change.. I cleared the phone browser cache.. Nothing is working:)
Hi,
I checked the website and now the background seems to be ok – https://i.imgur.com/05cMKYC.png maybe it was just a cache problem.
Thank you!
Hi,
Well, if you check sahafa.media on mobile, you will see that the top logo is dim and dark. It sits behind a black block. You can hardly see it. Which is in the url below that you sent me.
But if you look at the logo at the bottom of the page, you will see that the logo is bright and clear.
So, is there any way we can get the logo at the top of the page clear and bright like the one at the bottom?
https://i.imgur.com/05cMKYC.png
Thank you in advance
Ahmed
Hi janabi,
The logo looks like that because you are using different logos for the header and footer, the one from the header is the one https://sahafa.media/wp-content/uploads/2023/02/777.png and of the footer is this one https://sahafa.media/wp-content/uploads/2023/02/sahafa-logo-white.png
You can change the logo from the mobile version using tagDiv Composer, edit the homepage and click on mobile viewport then select the logo element and change the image – https://i.imgur.com/jLDen0n.png – https://i.imgur.com/DK4PEbz.png
Thank you!
Hello
I did change the logo as per your instructions, but can’t see a change. I did clear the cache. Could you please check on your side?
Thank you very much
Ahmed
Hello
How are you? Hope all ok.
I have moved the site to a new domain.
sahafa.us.com
admin username login:
sahafateam
I will send the password by email for added security:)
Best
Ahmed
Hi,
I can’t connect, because Wordfence blocks me.
Please check also, the email.
Thank you!
Hi,
Sorry about that.
I have whitelisted your ip address. You should be able to log in now..
Ahmed
Hi Anamaria,
How are you?
So in the url below I included a video to show you how “via” button is not moving. It needs to move a little bit. The word “via” in Arabic is not being displayed in full, but the button is not moving.
Can we fix that?
https://drive.google.com/file/d/1W6QbnQZnS5-WTNMyNrxUo8nfLMHyf6ey/view?usp=share_link
Thank you so much in advance
Ahmed
Hello,
Please let me know where you want to move the button, if you want to move it more to right then, please check this https://www.screencast.com/t/Sqp3BjZf
Also, this seems to be the additional text that you added -> https://i.imgur.com/x0hkJiv.png
Thank you!
Hi,
The registration form on my website sahafa.us.com does not seem to be working.. It does not send password eamil to new users. Could you please have a look?
Appreciate your help.
Best regards
Hi,
Normally, our theme relies on WordPress’ built-in email services. If emails are not being delivered, the issue is usually related to your hosting provider’s mail settings rather than the theme itself. Please follow the steps in the guide below to troubleshoot the problem: https://wpmailsmtp.com/wordpress-not-sending-email/
Thank you!
Hi Calin,
The reason I thought it might be something to do with the theme is because my other website birthdaychronicles.com is working fine and it uses same theme (I bought 2 newspaper licenses), same plugins, same server and same everything..
But let me take it one by one if you do not mind.
About the website registration form; it asks users for email address + desired username.
In order to avoid issues with email deliverability; Is there a way where we can change the registration process to where user can provide email address + desired username + desired password right away and no need for them to check their email for password?
Thank you
Hi janabi,
If in wordpress everything is the same set on both websites and the situation is only on one of them, I will recommend checking the DNS settings on the host to see if the settings are similar or not.
Related to registration, our theme provides 2 options, for this, one is the element “Header login” that can be set with tagDiv Composer in the header zone, and it will pop up the login modal from where you can choose to register.
The other method is when tagDiv Opt-in builder is enabled, then you can create a page for login/register using teh theme elements “Page login/register” – https://i.imgur.com/3wPEkAs.png
Another solution is to use teh wordpress settings (those from domain/wp-login.php)
Thank you!
