Social Share Not Working

Posted in: Newspaper
Post count: 168

Hi,

For some reason one of our articles is sharing a tag instead of the article, when you click on the social share buttons: https://rareparenting.com/valerian-and-seizures/

Any ideas? Thank you!

Post count: 21065
Post count: 168

Hi Bettina,

No sorry that threat doesn’t apply. We already use a plug-in, and further, it works for all other posts. It is only this one post that is sharing a “tag” from the article, instead of the article itself: https://rareparenting.com/valerian-and-seizures/. Please click one of the share buttons to see the problem. I actually removed that tag “sodium valproate” and it’s still sharing that tag anyway, instead of the article. Something wrong is happening on the back-end. Thanks!

Post count: 21065

Hello Megan!

I’ve tried to share it and the logo comes (not tag) instead the post: https://prnt.sc/6lN2rxB-MQYz
Please check the SEO configurations. We recommend using Yoast SEO plugin.

Thank you!

Post count: 168

Hi Bettina,

We’re using SEO Framework. As mentioned, all the settings are correct. Sharing works for every single article on the website, except for this one, so the problem isn’t the plug-in. Could you please let me know? Thanks!

Post count: 27744

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Post count: 168

Ok I have sent an email thanks!

Post count: 168

Hi Team,

Just following up on this. So far the only solution support has suggested is using a different template for this post, as it seems the template that came with the theme doesn’t work for this one post, for an unknown reason. Obviously we can’t have one page look completely different from the rest of the site, so this isn’t an option. Is there a way to escalate this issue?

Thanks!

Post count: 27744

Hi,

Please try to duplicate the template and check after.

Thank you!

Post count: 168

Hi Anamaria, Simion created a new template to test this, and it does work in other templates. For some reason it doesn’t work in the template supplied with the theme.

Post count: 27744

Hi,

Please continue the discussion then via email.

Thank you!

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