Sound Radar template not showing headings and posts correctly

Posted in: Newspaper
Post count: 28
chazlight1
#240033
Jun 20, 2018 at 9:09 pm

Hi,
We’re running the Sound Radar template, and though it says that one is installed on our site (https://socialfindlay.com), the headings and the posts aren’t formatting the same as the theme template. If you want images/screenshots, I have them, just can’t attach to this… Please help!

Post count: 23312
Catalin
#240105
Jun 21, 2018 at 11:28 am

Hello chazlight1,

You should try using the Jing online tool if you want to provide some useful screenshots of the error. Also, I need to receive some of these for a better understanding. Be more specific with your problem.

Thanks.

Post count: 28
chazlight1
#240173
Jun 21, 2018 at 3:37 pm

Not sure how to use the Jing tool.. Please elaborate.

Post count: 23312
Catalin
#240197
Jun 21, 2018 at 4:39 pm

Hi,

Watch here -> https://www.youtube.com/watch?v=_V5fCXTOIq0

Thanks.

Post count: 28
chazlight1
#240203
Jun 21, 2018 at 4:54 pm

This is how our headings look: https://www.screencast.com/t/puvCEcb6H5
This is how they should look: https://www.screencast.com/t/68HakwES
This is how our posts look: https://www.screencast.com/t/hEMB2cDrY0p
This is how they should look: https://www.screencast.com/t/K3uCDu2o

Post count: 23312
Catalin
#240314
Jun 22, 2018 at 9:35 am

Hello chazlight1,

Try to update the theme to the latest version of it, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Before this, please make a full backup to your database.

Thanks for your understanding!

Post count: 28
chazlight1
#241154
Jun 27, 2018 at 8:21 pm

We’ve sent credentials to contact@tagdiv.com.

Post count: 23312
Catalin
#241217
Jun 28, 2018 at 10:05 am

Hi,

Replied via email.

Thanks.

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