my sidebar stopped being sticky – not sure why. How do I reset it?
Hello,
This usually happens when the theme js breaks. This happens very often on plugin conflicts. Please disable all plugins except visual composer, clear cache and rest cdn files. If you use a child theme, switch to the main theme so we can rule out any customization as well.
Thank you!
Is there another option that won’t be half a day’s work (cloning the site and deactivating plugins). There are no new plugins. It just stopped working out of no where. And I can’t disable VC anyway because that crashes the whole site and it hasn’t been fixed.
Hello,
VC can be left active as it is a required plugin. I replied to disable all plugins EXCEPT VC…not VC included.
You will have to disable all plugins. It could be a different problem but plugins are the main reason for such issues. It could also be a custom code in your child theme, a js optimization tool or simply a setting you forgot to check : http://screencast.com/t/WmdHIcoc
If you still have trouble with this, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate but please be advised as we will disable plugins for a few minutes while we run our tests.
Thank you!
I’ve never used the smart bar – but is there a setting somewhere for sticky? Maybe it got unchecked during one of the theme updates.
Hello,
If you never used the smart sidebar, it means you never had a sticky sidebar. The only way the theme sidebars can be sticky is if that option is on. Unless you used a plugin …
Thank you!
I definitely had a sticky sidebar without any plugins. I’ve turned on the smart side bar but it’s still not sticky.
Hi,
Our theme does not allow any sticky sidebar if that option is off. Your sidebars could not have been sticky at all without that option unless they came from a third party solution. Please read this guide: https://forum.tagdiv.com/smart-sidebar-2/
Without that option on, our theme will not show any sticky sidebar
If your sidebar is not sticky with that option on, then you have an error on your site that needs fixing. It is most likely a plugin conflict as it;s the number one reason for such issues. It could be other things such as customization, a faulty child theme, a js optimization…it could be a number of things. Please provide a link to your site so we can inspect it. If you do not want to post it here on the forum you can provide it via email at contact@tagdiv.com
I suspect it’s a plugin though as you seem to be using quite a lot of them on your site.
Thank you!
I do have a lot of plugins – they are necessary for WP to work as a CMS and support a real website. But I guess I’ll live w/o the sticky sidebar. It’s a fact it was there from the day I installed this theme, without the smart bar and there’s been little change in my plugin configuration since. But it’s not worth a half day’s work to troubleshoot.
Well if your sidebars do not work when you activate the smart sidebar it means that something is wrong and needs troubleshooting. Unfortunately without removing the plugins there is no way to troubleshoot anything. Sorry.
We only recommend these plugins: http://screencast.com/t/9fgiQW3V94rx and sometimes even these ones can provide errors. Plugins get updated, wordpress gets updated, the theme gets updated, sometimes the code does not match between them. If your plugin updates are set to automatic or you just update them all manually, you could experience issues without disabling or adding new plugins at all. Sometimes updates make the plugins not work anymore. Plugins can conflict between them as well, not just with the theme. Plugins are very unstable and we do not recommend using a whole bunch of them together.
Thank you!
