Dear [Support Team/Designer],
I recently purchased a WordPress theme from Envato Market and installed it for my business website. After the installation was completed, I encountered a critical issue: all images from my 800 posts are missing. The content still displays, but none of the post images are visible.
Our company’s web developer has tried his best to recover the images, but despite all efforts, they remain missing. He has suggested that the issue might be due to a fault in the design or its compatibility with our existing content.
I would greatly appreciate your assistance in helping us restore the images. Could you please:
1. Confirm if this is a known issue with the theme?
2. Advise on any potential solutions or workarounds to recover the lost images?
3. Provide guidance on any theme updates or patches that could fix this issue.
This issue is impacting a significant amount of content on our site, and your prompt assistance would be invaluable.
Thank you for your support, and I look forward to your response.
Best regards,
[Tirumalasetty Venkatesh]
Film Combat
Points to Consider:
• Backup: Ask the support team if the theme has an option to restore images from backup, in case you had one before installation.
• Compatibility: Raise the question of whether the theme has known compatibility issues with existing media libraries.
• Image Path Issue: Check if the theme changes the image file paths, leading to missing images.
By framing the issue clearly, you’ll
Hello,
Please check if the images are in the media library. Also, please use a default theme and check if the images are displayed. Also, please make sure that when you imported the website, you imported the images.
Thank you!
