Subscription Page Redirect Issue: Whenever a visitor enters their email and clicks on the subscribe button, the page just reloads without any further action. There’s no redirection or confirmation message displayed.
Subscription Setup and Configuration: I’ve already configured both the subscription settings and the storage locker on my website as per the guidelines provided. Despite this, I’m still facing the redirection issue.
Troubleshooting Attempts: I’ve tried several troubleshooting methods and have rigorously tested the setup multiple times. However, whether it’s a free subscription or a paid one, I’m unable to redirect users to the intended page after subscription.
Any insights or suggestions on how to resolve this issue would be greatly appreciated. Thank you in advance for your help!
https://photos.google.com/photo/AF1QipPDPl6CGs8dOPxMlcBwSxRdGq8lepRAYKmOUTeo
https://photos.google.com/photo/AF1QipPlvSn0-ER2xpjgjwGY_B6jNRFR7uFWQErdO0Ev
Hello!
Do you use the Leads element in the page? Do you have any error in the console?
Please provide more information about your issue and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Hi [Bettina],
Thank you for your attention to this matter. I appreciate your efforts in trying to resolve the issue with the subscription functionality on our website.
I’ve submitted two video recordings demonstrating the problem. They clearly show that after users input their email addresses, the subscription process fails to redirect them, despite the appearance of correct settings in the Tagdiv subscription feature.
Additionally, I’ve provided access to the subscription backend settings. The video examples showcase a scenario where a free email subscription is attempted, and all subscription and post settings are configured correctly. However, users still cannot be redirected to the subscription page.
In the subscription section, regardless of the email entered, users neither receive confirmation emails nor any subscription-related notifications.
Looking forward to your insights and further assistance.
https://app.screencast.com/hJ5iJ2qhVQ593
https://app.screencast.com/nEXTqUUJqGdBP
Hello!
I’ve tested on my end and it’s working as it should. Do you have the latest update of the theme and plugins? Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Thank you for your response and ongoing support. I have rechecked the suggestions you provided and followed the steps as described, but the issue with the user subscription page redirection persists.
As mentioned previously, my website does not have any caching plugins installed, and I have attempted to disable all irrelevant plugins except tagDiv in the WordPress plugin management, as well as cleared the website cache. However, the problem remains unresolved.
Given this situation, I kindly request you to review the issue once again and provide more in-depth support and guidance to resolve this matter affecting my website. If possible, please advise me on how to further diagnose and address this issue.
Looking forward to your response and sincerely appreciating your assistance and understanding.
Hello!
Strange. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hello, I have sent you the relevant content as instructed via email. Please check your email and log in to the website management backend using the link provided in the email. Feel free to reach out if you have any questions. Thank you!
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
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Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
